This may seem simple, but you need to give customers what
they want, not what you think they want. And, if you do this, people will keep
coming back.
John Ilhan
No wonder so
many who call themselves SEO’s are worried about their future what with all the
talk this past few months of personalized results, bounce rates and changing
search parameters. There is no question the organic search results landscape is
changing and behavioral metrics analysis is playing some part in that change.
But, as online marketers, what does that really mean and what can we do about
it?
Understanding
a concept such as behavioral metrics analysis isn’t too tough. Tracking and
analyzing which people do what, when and how often to try to determine their future
response to a specific problem or opportunity. For our purposes that simply
means which ad they are most likely to respond to when based on past historical
behavior.
BUT, that’s
the concept as it’s spoken of in SEO circles.
What is the academic definition? Well here is how Wikipedia defines it:
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http://en.wikipedia.org/wiki/Special:Search?search=behavioral+metrics+analysis&go=Go
HMMM, maybe
this will help clear it up:
On Behavioral Metric for
Probabilistic Systems: Definition and Approximation Algorithm
Taolue Chen; Tingting Han; Jian Lu
Fuzzy Systems and Knowledge Discovery, 2007. FSKD 2007. Fourth International
Conference on
Volume 2, Issue , 24-27 Aug. 2007 Page(s):21 - 25
Digital Object Identifier 10.1109/FSKD.2007.426
Summary:In this paper, we
consider the behavioral pseudometrics for probabilistic systems. The model we
are interested in is probabilistic automata, which are based on state
transition systems and make a clear distinction between probabilistic and
nondeterministic choices. The pseudometrics are defined as the greatest
fixpoint of a monotonic functional on the complete lattice of state metrics. A
distinguished characteristic of this pseudometric lies in that it does not
discount the future, which addresses some algorithmic challenges to compute the
distance of two states in the model. We solve this problem by providing an
approximation algorithm: up to any desired degree of accuracy epsiv, the
distance can be approximated to within epsiv in time exponential in the size of
the model and logarithmic in 1/epsiv. A key ingredient of our algorithm is to
express a pseudometric being a post-fixpoint as the elementary sentence over
real closed fields, which allows us to exploit Tar ski's decision procedure,
together with binary search to approximate the behavioral distance.
Or maybe
not.
I first
recall hearing about behavioral metric analysis a long time ago and if memory
serves it was an article published by NASA talking about trying to design space
capsules in such a way as to be able to predict the humans reaction to specific
events that were identical to, or at least resembled, previous events. Hence
the probabilistic bit.
While I have
no references to list, I’m pretty sure that most of the research and
application of the concept is not in the field of space exploration but rather
advertising and marketing.
There can be
as many metrics I suppose as there are people wanting to track them, especially
if you start blurring the lines of behavioral metrics with demographics. Again,
a simple concept such as a person who did this before will likely do it again,
becomes very complex when attempting to digitalize it and then un-digitalize it
into something a human could take action upon.
But as
marketers, usually with limited time and resources as in the case of small
online promotion firms, we need to focus on only the ones that increase our
convertible traffic and/or make us more money. So from there it comes down to:
#1. What can
we get within the boundaries of what can we afford?
#2. What of
what we can get can we do something about within the boundaries of what we can
afford?
There are
certainly times when knowing things like the time of the visit , geo-location,
IP address, search history, where a prospect spends the majority of their time,
who do they talk to about what and how often can come in pretty handy in making
a feature, benefit, call to action presentation. It’s not difficult to see how
any one of those things or any combination of those things could influence how
you would display your presentation in the hopes of getting the most desired
responses.
Then comes
the demographics which some would argue are even more important than the
behavioral metrics. Where they live, how much money they make, what religion
they are, what political affiliations they have, education level, what kind of
car they drive, how much credit they have etc, etc, etc.
BUT LET’S
GET REAL:
As close as
it appears anyone can tell, there are approx. 273 pages per domain on average
http://www.boutell.com/newfaq/misc/sizeofweb.html
Now
regardless of how many pages YOU have, take a quick look at how many unique
referrers you had this past week.
I picked one
of ours at random and checked. That domain last week had 1438 unique referrers
from 970 unique IP’s. That particular domain has 114 pages. So that gives an
average of 12.6 unique referrers per page within one week.
SOOOOO, if
the average unique referrers is 12.6 per
page and the average domain has 273 pages, that would be 3440 unique referrers
to try to figure out what to say to get the maximum conversions for each
referrer. Now if you try to analyze just where the referrer came from
geographically and it only took you 4 seconds to do that, you’d be looking at
13,760 seconds or 229.3 hours. Considering Mother Nature only allows each of us
a total of 168 hours per week, that wouldn’t leave much time for eating,
sleeping or bumping uglies with the old life partner now would it? Even
foregoing all those creature comforts, you’d still be getting behind more than 60 hours a week. YIKES!
My point is
simply that if you lack the bandwidth, technical ability and financial
wherewithal to automate the entire analytical process based on selected
criteria, then pay someone,(even if it’s you), to read the reports and THEN
modify pages to enable you to split test a vast variety of displayed content,
you ain’t gonna make it brother!
If you do
lack any of those things, then join the club. Pretty much all of us that have
not gone public lack at least some of those resources. So what are our options?
#1. Throw as
much bullshit content and bullshit links at as many pages as our auto generator
will belch out and be satisfied with a .02% conversion ratio, (which in this
guru’s opinion is the major problem with the web today. The old, “if one is
good, then a million must be better philosophy).
#2. Be
satisfied with building a web business at the speed of height, never really
knowing what to change when or where, but always believing that if you just
keep adding quality, original content,(whatever the hell that is), somehow you
will magically win the day and eventually get financially rewarded for all your
hard work and devotion,(hahahahahaha. Sometimes I crack myself up).
#3.
Eliminate the noise. Forget about all the stuff that consumes too much time or
too much money and pinpoint what you can get fast and cheap and then focus on
that to double your conversions. Once you have doubled your conversion ratio,
THEN figure out your margin and go get more of the same traffic.
If you go
for #3, all you really have to do is 2 simple things. Know what the referrer
was, (the search term or where they came from such as a forum post, a blog, a
newsletter, email, etc.), and what language they speak, (and even that is not
as important as the referrers). Then show them what they expected to see when
they got to your page.
The 3 Second Back Button
Boogie
That’s it. I
call it, eliminating the 3 second back button boogie.
Just by
following this simple process, I have increased specific pages conversions from
single digits to over 70% !
All you have
to do is track your referrers so you know what your prospect was looking for
and then show them that SPECIFIC content within 3 seconds of them hitting your
page. That alone can increase your conversions dramatically.
I’m not
suggesting cloaking. I’m suggesting simple ad delivery or content management.
The same thing major sites do when they know what IP you are coming from.
Besides, when it comes to me running a legal business for my benefit and the
benefit of my clients, guck foogle and the horse they rode in on!
**************************************************************************
>disclaimer<
Guck foogle is a fictional phrase
devised in the twisted mind of a fictional character and any association to any
past or present actual persons or entities either living or dead, is unfortunate.
****************************************************************************************************
In my next
post, I intend to discuss exactly what the 3 second back button boogie is and
how to avoid it using a unique philosophy and a cool little tool I’m going to
soon release as a free open source project.
Peach Y’all
Da Guru
Some pretty cool reference
reading
SEO
Bounce Rates, Behavioral Metrics and the Birth of SEO Surfbot Nets
Sphinn Discussion
If
you kids don’t quit jumpin on that bed I’m gonna git my belt and come in there
and give you something to jump about!